Effective Date: August 26, 2024
Thank you for shopping at Nostalgic Yarn Creations. We are committed to ensuring your satisfaction with our products. Please read this Refunds and Returns Policy carefully to understand your rights and the procedures you need to follow.
1. General Refund Policy
1.1 Digital Products
Due to the nature of digital products, all sales are final. Once you have purchased and downloaded a digital product, it is non-refundable. We encourage you to carefully review the product description, details, and any available samples or previews before making your purchase.
2. Exceptions to the Refund Policy
2.1 Defective or Incomplete Files
If you experience an issue with a digital product, such as a defective or incomplete file, you may be eligible for a replacement or refund. Please contact us within 14 days of your purchase date to report the issue.
3. How to Initiate a Refund Request
3.1 Contact Us
To initiate a refund request due to a defective or incomplete file, please contact our customer support team at [email protected] with the following information:
- Your full name and email address.
- Order number and date of purchase.
- A detailed description of the issue you are experiencing.
3.2 Response Time
We aim to respond to all refund requests within 3 business days. Please allow additional time during peak periods.
3.3 Resolution Process
Upon receipt of your request, we will assess the issue and may ask for additional information. If the product is confirmed to be defective or incomplete, we will provide you with a replacement file or issue a full refund to the original payment method.
4. Fees and Costs
4.1 No Refund Fees
There are no additional fees for requesting a refund for a defective or incomplete file.
5. Customer Support
If you have any questions or need assistance with your purchase, please contact our customer support team at:
Vintage Bloom Branding
Email: [email protected]
We are here to help and ensure that your experience with Nostalgic Yarn Creations is positive and enjoyable.
6. Changes to This Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on the Website. Please review this policy periodically to stay informed about our refund and return practices.
By purchasing from Nostalgic Yarn Creations, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.